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ASTD Austin

PO Box 13324
Austin, TX 78711 USA
ASTD Austin
 
 

Please be advised, a lunch is not guaranteed to attendees who have registered past the deadline of  12pm on Monday, April 12th.  

Total Seats: 100
Reserved: 45

St. David's Episcopal Church Campus

301 East 8th ST
Austin TX 78701 US
Google Maps | Hotels Near | Yahoo! Maps | Weather Forecast
Phone: (512) 610-3532

Speaker Ron McCune and Beth O'Connor

Position: Quality Specialists
Company: Tokyo Electron

Event Description

Problem solving is a necessary part of the engineer’s professional life. With a large engineering organization and when dealing with complex technology, it becomes necessary to use a consistent methodology, “one language” to communicate effectively and efficiently throughout the duration of a technical problem. Tokyo Electron, therefore, chose to implement a standard problem-solving program.

After several years implementing this program, there was little evidence of any improvement in problem solving. This resulted in a senior manager inquiring as to the ROI of this program. Several conversations resulted in revising the program strategy of just simply offering classes to building the problem-solving methodology into the procedures of the organization. The strategic change also included assessing the program and the results the problem solving credited to the program.
 
Fast forward to today, the program is now thoroughly assessed, documenting a significant impact on several strategic goals: parts costs have reduced 23%, troubleshooting time has reduced 60%, and there are numerous stories of increased customer satisfaction due to implementation of this problem solving methodology.

 
Objectives
  • The participants will understand how our organization chose to measure the effectiveness of a training and development program.
  • Participants will understand the various issues we encountered and how to make
    their own evaluations (ROI or other) successful.
Practical Take-away
  • Presentation materials and resource list.
Attachments
 

 Event Contact

 Event Coordinator

Ken Kiff Melissa Reaves
   

Speaker Ron McCune and Beth O'Connor

Position: Quality Specialists
Company: Tokyo Electron

Biography

 
 
 


Ron and Beth receiving their award for "Best Practices in Learning Measurement and Evaluation" from Corporate University Exchange
 
 
 
 

Ron McCune has a diverse experience base in human resource and organization development, project management, and quality. He has worked with individuals and his principal organization, Tokyo Electron, throughout the United States, Europe, Japan, and China. His specialties include performance improvement, problem solving, troubleshooting, decision-making, performance management, leadership, and intercultural communication. His passion is bringing together business, technical, and interpersonal elements in order to facilitate the achievement of aligned results by all personnel in the organization. Ron is a certified Six Sigma Black Belt (CSSBB), a Project Management Professional (PMP), and a certified ROI Professional (CRP). He holds an MBA from California State University and a BA from the University of Texas. His passions are the many languages throughout the world and spends his spare time learning them. And when he needs to get out, triathlons are his preferred outdoor divertissement. 

During her career, Beth O'Connor has had a myriad of experiences in several arenas including Human Resources, Organizational Development, Operations, and Quality. As a Quality Specialist for Tokyo Electron, her skills include business process improvement, program management, project management, and training and coaching troubleshooting, decision making, and leadership skills. Beth enjoys working with teams to find improvement opportunities and provides coaching and facilitation to assist in the process. Beth has a BA in Psychology from Texas Tech University, an MA in Industrial/Organizational Psychology from Louisiana Tech University and is a Certified Six Sigma Black Belt (CSSBB). In her free time she loves to read and write fiction and hopes to one day see her book on the shelves at Barnes & Noble. Beth has always enjoyed working with people and finds her work in Quality fulfilling and looks forward to her role in Tokyo Electron's future development.

St. David's Episcopal Church Campus

301 East 8th ST
Austin TX 78701 US
Google Maps | Hotels Near | Yahoo! Maps | Weather Forecast
Phone: (512) 610-3532
 
Before 12-Apr-10
Member without Lunch:
$10.00
Non-Member without Lunch:
$15.00
Member with Lunch:
$22.00
Non-Member with Lunch:
$32.00

 

Tags: and ASTD Austin Community development Development evaluation evaluation training Human learning measurement measuring training networking Organizational performance Professional Resources ROI stand Trainers trainers Training training up workplace


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